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Careers

Who We Are:

As one of the leading restaurant equipment sellers in the nation, Burkett Restaurant Equipment has been providing its knowledge, experience and expertise in the foodservice industry to customers all over the country since 1977. With thousands of products in stock at all times, we offer top-of-the-line equipment at warehouse prices. Our vast product selection caters to numerous businesses, including bakeries, pizzerias, restaurants, bars, convenience stores, schools and more. We offer equipment manufactured by some of the top vendors in the industry, including True, Cambro, Turbo Air and Star. Regardless of the types of equipment our customers need, we provide an expansive, all-inclusive collection of supplies related to food service.

Why Work With Us:

Here at Burkett, we pride ourselves on being a family-owned business with a friendly, supportive team of dedicated, ambitious workers. We continue to welcome individuals to join our supportive staff to help us continue to exceed customer expectations and offer our expertise in the booming foodservice industry. We truly appreciate each and every one of our employees, and that's why we invest in training and providing employees with the resources needed for them to be successful.

Burkett Restaurant Equipment is a forward-thinking, aggressive company constantly striving to be ahead of the game and on the cutting edge of the foodservice industry. We have even been recognized as one of Inc.com's 5000 fastest growing companies, as well as one of the top 100 Distribution Giants in the industry, according to Foodservice Equipment and Supplies Magazine.

Benefits with Burkett
  • Medical, Dental & Vision Insurance
  • AFLAC Benefits: Short-Term Disability, Accident Coverage & Optional Life Insurance
  • Paid Time Off (PTO) including applicable paid holidays
  • Retirement plan with Company Match
  • Employee Discount on products
  • Employee Purchase Programs with Vendors (e.g. TigerDirect & Dell)
  • Verizon Discount

Join Our Team

Interested in working for one of the leading sellers of commercial restaurant equipment and supplies? Burkett Restaurant Equipment is always looking for the right people to join our company as we continue to grow and improve throughout the years. We offer many appealing benefits, opportunities for training, and valuable work experience to improve and build your career.

Please take a moment to fill out our online application form and/or email a cover letter and resume for review and this information will be kept on file for future openings.

We look forward to hearing from you, and thank you again for your interest in working for Burkett Restaurant Equipment!

Account Representative

The position will serve as a team member within the company's National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication - capable of receiving and understanding both written and oral directions
  • Negotiation - able to negotiate with clients and understand pricing flexibility
  • Organization - maintain clean workspace
  • Computer knowledge - thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Account Representative - Bi-Lingual (Spanish/Arabic)

The position will serve as a team member within the company's National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication: capable of receiving and understanding both written and oral directions
  • Negotiation: able to negotiate with clients and understand pricing flexibility
  • Organization: maintain clean workspace
  • Computer knowledge: thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Customer Support Representative

Primary Objective: Growing customer satisfaction through reliable delivery of communications and products.

Primary Functions: This position is responsible for coordination of the day to day flow of approved marketplace orders to ensure on-time delivery and customer satisfaction.

Position responsibilities include, but are not limited to:

  • Manage the day to day flow of approved marketplace orders and post-sale support requests according to operational service levels, core values and company policy.
  • Manage customer returns to ensure customer resolution and company cost recovery
  • Ensures customer satisfaction by remaining focused on diagnosing and resolving the customer issue according to operational service levels.
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Displays enthusiasm, sincerity and professionalism when responding to the customer's requests and questions.
  • Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization
  • Processes Service tickets and Return Merchandise Authorizations to ensure proper documentation of issue, status notes, diagnosis, resolution and costs as required by production or distributor.
  • Determines the appropriate solution, educates the customer on policies and procedures.
  • Manage customer communications regarding quality concerns and freight claims, working with Customer Advocates through resolution.
  • Provides customer with product/service information such as manufacturer warranty policies and product manuals as needed
  • Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction

Experience / Education Required

  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to work with a high volume of calls and calmly solve problems for customers
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Ability to adapt to change and remain flexible
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
  • Excellent computer skills; proficient in Microsoft applications
  • High School Diploma or equivalent
  • Customer Service experience preferred
  • Knowledge of shipping processes preferred

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Warehouse Associate

Primary Objective: Management of daily inventory tasks and customer orders to ensure accuracy and on time order fulfillment.

Primary Functions: This position is responsible for maintaining the warehouse and coordinating across team to ensure required resources, such material handling equipment, personnel, and team paperwork to ensure delivery according to operational service levels.

Position responsibilities include, but are not limited to:

  • Maintain the condition of the warehouse to Six Sigma 5S standards
  • Support cycle counts from inventory freeze through finalizing counts in TRX system.
  • Ensure Saturday schedules are achieved.
  • Coordinate inventory movement inside of warehouse 1 through shipment of inventory or through transfer of inventory to final distribution warehouse.
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Displays enthusiasm, sincerity and professionalism when responding to the requests of internal or external customers.
  • Processes pick tickets and inventory receipts for completion to align to service levels, predefined daily cutoff schedules and customer fulfillment lead times.
  • Communicates resource constraints to Supervisor when labor or equipment capacity does not align to the scheduler primary objective
  • Provides timely communication of issues to internal customers and management team.
  • Escalates issues to Supervisor where customer has been or will be impacted.
  • Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction
  • Receive, unpack and put away trailer merchandise in the appropriate location
  • Prep daily pick-up merchandise and daily deliveries
    • - Label all prepped goods.
    • - Note any exceptions on the Inspection List.
    • - Sign off on Inspection List.
  • Assist Warehouse Leader with Quality Assurance
    • - Log all factory and shipping defects.
  • Pick appropriate merchandise for customer order fulfillment
  • Pull stock to stage merchandise for current days customer pick-up's
  • Label stock merchandise for staging as necessary
  • Return merchandise to appropriate location
  • Condense items remaining in pick-up area and move past due pick-up's back to stock
  • Follow all OSHA / safety guidelines and escalate where safety concerns arise

Qualifications Expected

  • General knowledge of warehouse and order fulfillment processes
  • Knowledge of basic material handling tools
  • Ability to communicate effectively and professionally
  • Self motivated with ability to work independently to achieve daily schedule
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability

Experience / Education Required

  • High School Diploma or GED and 1-2 years of warehouse experience
  • Forklift Certified-provided upon hire
  • OSHA 10-Hour Certified-provided upon hire

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Refrigeration Service Technician

Primary Objective: Recondition commercial refrigeration equipment to achieve production targets including quality and productivity targets

Primary Functions: This position is responsible for producing according to the daily production schedule to produce high quality products for the Burkett Used / Reconditioned product line

Position responsibilities include, but are not limited to:

  • Electronically, mechanically and cosmetically diagnose and repair all commercial refrigeration equipment according to production targets
  • Research and request necessary parts according to manufacturer specs or as required by basic mechanical guidelines
  • Test all equipment in a timely, efficient manner and communicate any equipment that presents risk to internal or customer facing quality targets
  • Complete product diagnosis and disposition for damaged items in support of freight claims
  • Inform the production supervisor when an item is complete for auditing and QC compliance verification by completing TPS form
  • Research of factory specs of an item to learn the full function of the product to ensure proper service is completed; also request any necessary troubleshooting assistance
  • Complete any ongoing training to maintain OSHA compliance and HVACR certification
  • Participate in regular production employee meetings to communicate assignments and capture risks
  • Contributes to development of processes and work instructions for daily activities
  • Comply with all company policies, programs, rules, regulations and safety rules
  • Communicates resource constraints to Production Scheduler when labor or equipment capacity does not align to the schedule
  • Other duties as assigned as related to continuous improvement of production processes

Qualifications Expected

  • HVACR certification
  • EPA certification
  • Excellent electrical and mechanical troubleshooting abilities for refrigeration equipment
  • Ability to function as part of the team and assist other technicians when necessary
  • Self motivated to achieve annual goals and objectives
  • Excellent computer experience working with Microsoft Office products including Excel and Word

Experience / Education Required

  • 3-5 years experience diagnosing and repairing commercial refrigeration equipment
  • HVACR certification in Ohio
  • 10- Hour OSHA Training (will provide upon hire if not yet obtained)

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

General Service Technician

Primary Objective: Recondition commercial cooking/mechanical equipment to achieve service targets including quality and productivity targets.

Primary Functions: This position is responsible for servicing used equipment according to the daily production schedule to produce high quality products for the Burkett Used / Reconditioned product line.

Position responsibilities include, but are not limited to:

  • Electronically, mechanically and cosmetically diagnose and repair all commercial cooking/mechanical equipment according to production targets
  • Research and request necessary parts according to manufacturer specs or as required by basic mechanical guidelines
  • Test all equipment in a timely, efficient manner and communicate any equipment that presents risk to internal or customer facing quality targets
  • Complete product diagnosis and disposition for damaged items in support of freight claims
  • Inform the operations manager or scheduler when an item is complete for auditing and QC compliance verification by completing TPS form
  • Research of factory specs of an item to learn the full function of the product to ensure proper service is completed; also request any necessary troubleshooting assistance
  • Complete any ongoing training to maintain OSHA compliance
  • Participate in regular service employee meetings to communicate assignments and capture risks
  • Contributes to development of processes and work instructions for daily activities
  • Comply with all company policies, programs, rules, regulations and safety rules
  • Communicates resource constraints to Scheduler when labor or equipment capacity does not align to the schedule
  • Other duties as assigned related to continuous improvement of service processes

Qualifications Expected

  • Excellent electrical and mechanical troubleshooting abilities
  • Knowledge of natural and propane gas equipment
  • Knowledge of electrical troubleshooting to include 110V, 208V, 230V, 240V both single and 3 phase
  • Ability to function as part of the team and assist other technicians when necessary
  • Capable of reading electrical schematics
  • Excellent computer experience working with Microsoft Office products including Excel and Word
  • Ability to lift up to 75 pounds occasionally

Experience / Education Required

  • 1-2 years experience preferred within areas of gas components, mechanical and electrical repair
  • 10-Hour OSHA Training (will provide upon hire if not yet obtained)

Education and Training - Preferred / Bonus

  • 1-3 years of experience diagnosing and repairing commercial cooking equipment

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Delivery Driver

Primary Objective: Deliver & pick up merchandise to/from customers & project installation to meet in a timely, safe and professional manner

Primary Functions: This position is responsible for the white glove delivery of restaurant equipment and supplies, customer pickups and customer project installations according to budget, schedule and safety requirements.

Position responsibilities include, but are not limited to:

  • Deliver merchandise to customers within delivery area noted on delivery manifest
  • Complete uncrating and set in place for standard deliveries unless otherwise notified prior to the delivery
  • Deliver merchandise to project installs utilizing uncrating, set in place & trash haul away. All connections for all merchandise will be performed by professional installation
  • Load and unload the Burkett company truck and sweep and clean it daily
  • Ensure all pack slips presented to customers are correct
  • Drive company vehicle safely during delivery of merchandise following regulations and maintaining delivery vehicle
  • Inspect & maintain delivery vehicle. Notify supervisor of any required truck maintenance or issues that require immediate attention
  • Work with supervisor to remain DOT-compliant, both as a driver and company
  • Assist in maintaining efficient operations when not making deliveries
  • Any additional tasks or directives assigned by management
  • Perform all of the above listed duties safely and efficiently
  • Provide customer service, be courteous & problem solve while on deliveries/installs
  • Position may require up to 50% travel and overnight stays as needed to ensure on time delivery & installation of projects.

Qualifications Expected

  • Must have a valid driver license and proof of insurance
  • Ability to lift at least 75 pounds
  • Must be mechanically inclined
  • Must be DOT certified (medical) or able to become certified immediately
  • Have ability to become forklift certified and OSHA 30 hour certified
  • BCI&I & FBI background check will be required
  • Highly organized and motivated, ability to work independently, and maintain accurate and detailed reports
  • Great problem solving skills; customer focused
  • Strong attention to detail and sense of urgency
  • Ability to manage multiple priorities and demanding time frames
  • Exhibits confidence and contributes to team building through a positive attitude
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability

Experience / Education Required

  • High School Diploma
  • Restaurant Equipment knowledge preferred
  • Basic blueprint reading capabilities preferred
  • 1-2 years of driving experience in a non-CDL commercial vehicle
  • Knowledge of general material handling equipment and proper usage

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.