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Careers

Who We Are:

As one of the leading restaurant equipment sellers in the nation, Burkett Restaurant Equipment has been providing its knowledge, experience and expertise in the foodservice industry to customers all over the country since 1977. With thousands of products in stock at all times, we offer top-of-the-line equipment at warehouse prices. Our vast product selection caters to numerous businesses, including bakeries, pizzerias, restaurants, bars, convenience stores, schools and more. We offer equipment manufactured by some of the top vendors in the industry, including True, Cambro, Turbo Air and Star. Regardless of the types of equipment our customers need, we provide an expansive, all-inclusive collection of supplies related to food service.

Why Work With Us:

Here at Burkett, we pride ourselves on being a family-owned business with a friendly, supportive team of dedicated, ambitious workers. We continue to welcome individuals to join our supportive staff to help us continue to exceed customer expectations and offer our expertise in the booming foodservice industry. We truly appreciate each and every one of our employees, and that's why we invest in training and providing employees with the resources needed for them to be successful.

Burkett Restaurant Equipment is a forward-thinking, aggressive company constantly striving to be ahead of the game and on the cutting edge of the foodservice industry. We have even been recognized as one of Inc.com's 5000 fastest growing companies, as well as one of the top 100 Distribution Giants in the industry, according to Foodservice Equipment and Supplies Magazine.

Benefits with Burkett
  • Medical, Dental & Vision Insurance
  • AFLAC Benefits: Short-Term Disability, Accident Coverage & Optional Life Insurance
  • Paid Time Off (PTO) including applicable paid holidays
  • Retirement plan with Company Match
  • Employee Discount on products
  • Employee Purchase Programs with Vendors (e.g. TigerDirect & Dell)
  • Verizon Discount

Open Positions

Join Our Team

Interested in working for one of the leading sellers of commercial restaurant equipment and supplies? Burkett Restaurant Equipment is always looking for the right people to join our company as we continue to grow and improve throughout the years. We offer many appealing benefits, opportunities for training, and valuable work experience to improve and build your career.

Please take a moment to fill out our online application form and/or email a cover letter and resume for review and this information will be kept on file for future openings.

We look forward to hearing from you, and thank you again for your interest in working for Burkett Restaurant Equipment!

Account Representative

The position will serve as a team member within the company's National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication - capable of receiving and understanding both written and oral directions
  • Negotiation - able to negotiate with clients and understand pricing flexibility
  • Organization - maintain clean workspace
  • Computer knowledge - thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Account Representative - Bi-Lingual (Spanish/Arabic)

The position will serve as a team member within the company's National Sales Department with a focus to grow sales volume through the maintenance of existing customer accounts and by developing new accounts. Primary functions of the role include processing sales orders for customers via the phone, email, or in person and advising customers of product availability, pricing and options.

Position responsibilities include, but are not limited to:

  • Sell foodservice equipment and supplies by developing relationships with prospects
  • Achieve monthly sales quotas which are measured via KPI reports (revenue, gross margin, Quality, Cash (A/R), Conversion Rate, Retention Rate
  • Grow your own portfolio of customer accounts with no territorial boundaries
  • Develop and maintain an active prospect list and a professional network
  • Maintain relationships with clients by providing support through delivery of the products ordered and providing information and guidance throughout the process to ensure custom satisfaction
  • Follow up with customers to ensure sales expectations have been met and to enhance future orders
  • Create customer Quotes and Sales Orders using TRX System and AutoQuotes
  • Attentively answer phone calls and assist customers via our Live Chat system
  • Contribute to improved Accounts Receivable targets by managing sales transactions to preapproved payment options and assisting with follow up customer communications as needed
  • Work closely with internal company departments, customers, factory reps, and other outside sources as needed to communicate customer requirements
  • Attend weekly sales meetings and product trainings to improve job knowledge and to identify product improvements, pricing changes and new products
  • Attend factory trainings and trade shows as directed by management
  • Cross train with and support web specialist and showroom sales to support each other where needed or as defined
  • Other duties as assigned as related to continuous improvement of the Inside Sales team process.

Qualifications Expected

  • Communication: capable of receiving and understanding both written and oral directions
  • Negotiation: able to negotiate with clients and understand pricing flexibility
  • Organization: maintain clean workspace
  • Computer knowledge: thorough understanding of Microsoft Office & Google applications
  • Travel up to 10%

Experience / Education Required

  • Bachelors degree or 2 years of business-to-business sales experience and experience of the foodservice industry
  • Serv-Safe Level 2 Certification preferred
  • CFSP Certification is a plus

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Customer Advocate

Primary Objective: Growing customer loyalty and retention through post sale support and coordination of approved marketplace orders.

Primary Functions: This position is responsible for coordination of the day to day flow of approved marketplace orders to ensure on-time delivery and customer satisfaction and managing customer Warranty, Freight and Quality claims by coordinating with resources throughout the supply chain to deliver parts, service and final resolution according to operational service levels.

Position responsibilities include, but are not limited to:

  • Manage the day to day flow of approved marketplace orders and post-sale support requests according to operational service levels, core values and company policy.
  • Manage freight claims, warranty claims and customer returns to ensure customer resolution and company cost recovery
  • Ensures customer satisfaction by remaining focused on diagnosing and resolving the customer issue according to operational service levels.
  • Is dedicated to meeting the expectations and requirements of internal and external customers
  • Displays enthusiasm, sincerity and professionalism when responding to the customer’s requests and questions.
  • Interacts with clear, professional written and verbal communications with clients of various levels of Management, and other departments within the organization
  • Processes Service tickets, Return Merchandise Authorizations and Freight Claims to ensure proper documentation of issues, status notes, diagnosis, resolution and costs as required by production or distributor.
  • Determines the appropriate solution, educates the customer on options for resolution according to needs of customer and company policies.
  • Responsible for reporting and measuring client specific service levels and other client metrics.
  • Participate in Reliability meetings as required for supplier or customer updates
  • Responsible for reverse logistics process through point of Warehouse 3 resolution, which includes defining final product disposition.
  • Ensure that ALL customer exchange orders are either refused at delivery for damages or have an authorized Warranty Exchange Form filed
  • Manage freight claims with customers, vendors and freight companies through resolution
  • Provides customer with product/service information such as manufacturer warranty policies and product manuals as needed
  • Provide weekly and monthly reporting to include issue type metrics, resolution metrics, performance metrics and costing for issues
  • Other duties as assigned as related to continuous improvement of team performance, processes and client satisfaction

Experience / Education Required

  • Ability to communicate effectively and professionally, strong verbal and written communication skills
  • Ability to work with a high volume of calls and calmly solve problems for customers
  • Ability to manage multiple priorities and demanding time frames
  • Detail-oriented with strong organizational skills
  • Exhibits confidence and contributes to team building through a positive attitude
  • Maintains composure in high stress environments and situations
  • Ability to adapt to change and remain flexible
  • Demonstrates Courtesy, Respect, Integrity, Discipline, Responsibility, Accountability
  • Excellent computer skills; proficient in Microsoft applications
  • Associates degree or minimum of 5 years of customer service experience
  • Knowledge of freight and warranty claim practices preferred

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.

Service Technician

Primary Objective: Recondition commercial cooking/mechanical equipment to achieve service targets including quality and productivity targets.

Primary Functions: This position is responsible for servicing used equipment according to the daily production schedule to produce high quality products for the Burkett Used / Reconditioned product line.

Position responsibilities include, but are not limited to:

  • Electronically, mechanically and cosmetically diagnose and repair all commercial cooking/mechanical equipment according to production targets
  • Research and request necessary parts according to manufacturer specs or as required by basic mechanical guidelines
  • Test all equipment in a timely, efficient manner and communicate any equipment that presents risk to internal or customer facing quality targets
  • Complete product diagnosis and disposition for damaged items in support of freight claims
  • Inform the operations manager or scheduler when an item is complete for auditing and QC compliance verification by completing TPS form
  • Research of factory specs of an item to learn the full function of the product to ensure proper service is completed; also request any necessary troubleshooting assistance
  • Complete any ongoing training to maintain OSHA compliance
  • Participate in regular service employee meetings to communicate assignments and capture risks
  • Contributes to development of processes and work instructions for daily activities
  • Comply with all company policies, programs, rules, regulations and safety rules
  • Communicates resource constraints to Scheduler when labor or equipment capacity does not align to the schedule
  • Other duties as assigned related to continuous improvement of service processes

Qualifications Expected

  • Self-motivated and well organized
  • Electrical and mechanical troubleshooting abilities
  • Ability to mechanically service/repair equipment
  • Knowledge of natural and propane gas equipment
  • Knowledge of electrical troubleshooting to include 24VAC, 110VAC, 208-230VAC, both single and 3 phase along with some DC voltage systems
  • Ability to function as part of the team and assist other technicians when necessary
  • Capable of reading electrical schematics
  • Excellent computer experience working with Microsoft Office products including Excel and Word
  • Ability to lift up to 75 pounds occasionally

Experience / Education Required

  • 1-2 years experience preferred within areas of gas components, mechanical and electrical repair
  • 10-Hour OSHA Training (will provide upon hire if not yet obtained)

Education and Training - Preferred / Bonus

  • 1-3 years of experience diagnosing and repairing commercial cooking equipment

Equipment Needed

  • Basic hand and power tools
  • Testing instruments
  • Some items are company provided

The Company offers competitive wages, a complete benefits package which includes options for Health, Dental, Vision, Short & Long Term Disability, Life, Paid Time Off & Holidays, a 401(k) with company match and opportunities for performance-based bonuses.