Frequently Asked Questions

When will sales tax be added to my order?

We currently collect sales tax on all orders shipping to the following states: AL, AR, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NV, NJ, NM, NY, OH, OK, PA, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY, and Washington, D.C. The tax amount will be applied at checkout online or handled while talking to your account representative. If you believe your organization qualifies for a tax exemption, call us today and we will work with you to process your exemption.

How do I change or cancel my order?

If you need to change or cancel your order, please do so as soon as possible,

Click the "My Account" link at the top right hand side of our website to view your orders.
Contact us if you need assistance via live chat or over the phone at 800-828-8564. Please be sure to have your order number ready.

* Once an order has been processed or shipped, your order cannot be edited. Please contact us if you need assistance.

How do I use my coupon code?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

When will my credit appear on my account?

Credits will typically be granted within 7-10 days from the time we receive your returned item(s).

An item is missing from my shipment, what now?

Track your order to ensure all items have shipped. If all of your items show a status of "delivered" please contact customer service at 1-800-828-8564 ext. 291

Do you ship COD?

We accept most major credit cards, PayPal payments, Bill Me Later, Money Orders, and personal checks. At this time, we do not ship COD.

Do you accept checks in advance?

Yes, we accept check in advance. Please contact our Customer Service when you're ready to place your order.

Do you give discounts for non-profit organizations?

Corporate Social Responsibility is a priority to Burkett Restaurant Equipment. While currently we do not offer special pricing for non-profit organizations, it is our policy to review these proposals on a case by case basis.

I forgot my account password

Click "My Account" at the top right side of the website. Under the login box you will see "Forgot Password". By clicking this link, an email will be sent to you with your password.

Wyllo Verification FAQs

What is Wyllo?

Wyllo (previously known as NoFraud) is a fraud prevention service used by online retailers to help identify potentially fraudulent purchases. By reviewing transactions for signs of risk, Wyllo helps protect customers from unauthorized payment activity and helps merchants reduce fraud-related chargebacks.

How does Wyllo review orders?

Wyllo analyzes incoming orders using automated fraud detection tools. If an order shows unusual activity or indicators that require additional verification, Wyllo may request confirmation before the order is approved. This process helps ensure purchases are being made by the authorized cardholder.

Why am I getting an email, phone call, or text message from Wyllo to confirm a transaction?

You received an email from Wyllo because your transaction had irregular shopping characteristics and/or elevated risk. Wyllo wants to confirm that the transaction was made by the authorized cardholder.

I verified my purchase. What happens next?

Thank you for confirming your order. In most cases, once your verification is received, no further action is required and your order will continue through the normal fulfillment process. If additional information is needed, a Wyllo representative will contact you directly.

Will Wyllo ever ask me for my personal information?

Wyllo will never ask you for your full credit card number, your Social Security number, or similar sensitive personal details as part of the verification process.

Will order verification delay my shipment?

In most cases, as soon as we receive your response, your order will be released for processing.

I did not make the transaction, and neither did anyone who has access to my payment method. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

How do I contact Wyllo directly about an order?

For Order Support/Questions - [email protected] or 888-773-3669 ext. 2007 (or select prompt 2). Please provide them with your Yeti Cycles order number.